Help Center

Welcome to the Cougar Help Center. Here, you can find frequently asked questions and support resources about using our app. If you can't find the information you need, please feel free to contact us through the form below.

Account Issues

Questions related to registration, login, and account management

Matching & Chat

Questions about matching algorithms and chat features

Subscription & Payment

Questions about membership subscriptions and payment issues

Safety & Privacy

Questions about account security and personal information protection

Frequently Asked Questions

What is the Cougar dating app?

Cougar is a dating app designed specifically for mature women and those who appreciate them. Our platform provides a safe, respectful environment to help users find genuine matches and meaningful relationships.

How do I create a Cougar account?

Creating a Cougar account is very simple:

  1. Download the Cougar app (iOS or Android)
  2. Click the "Sign Up" button
  3. Choose to register with email or log in through a social media account
  4. Fill in the necessary personal information and preferences
  5. Upload at least one personal photo
  6. Complete the verification process
How does Cougar's matching algorithm work?

Our matching algorithm is based on multiple factors, including:

  • Your personal preferences and interests
  • Location and distance
  • Shared values and lifestyle
  • Interaction patterns and behavior analysis

The algorithm becomes smarter the longer you use the app, providing you with more accurate matches.

What's the difference between free and paid versions?

Free users can:

  • Create a profile
  • Browse other users
  • Receive matches
  • Send a limited number of messages per day

Paid members enjoy additional privileges:

  • Unlimited messaging
  • See who liked you
  • Advanced filtering options
  • Boost profile visibility
  • Unsend messages
  • Ad-free experience
How can I ensure my account is secure?

Recommendations for protecting your account security:

  • Use a strong password and change it regularly
  • Enable two-factor authentication
  • Don't share personal contact information outside the app
  • Be cautious when sharing personal photos and information
  • Report suspicious users or behavior
  • Regularly check your privacy settings
How do I cancel my subscription?

The steps to cancel your subscription depend on your device and purchase method:

iOS devices:

  1. Open your device's "Settings"
  2. Tap on your Apple ID
  3. Select "Subscriptions"
  4. Find the Cougar subscription and tap "Cancel Subscription"

Android devices:

  1. Open Google Play Store
  2. Tap the menu icon and select "Subscriptions"
  3. Find the Cougar subscription and tap "Cancel Subscription"

Please note that after canceling, you can still use the paid features until the end of your current subscription period.

How do I report inappropriate behavior or fake accounts?

If you encounter inappropriate behavior or suspect a fake account:

  1. Click the "Report" button on the user's profile page
  2. Select the reason for reporting
  3. Provide relevant details
  4. Submit the report

Our security team reviews all reports and takes appropriate action. For serious violations, you can also contact our customer service team directly.

Contact Us

If you haven't found the help you need, please fill out the form below, and our customer service team will respond within 24 hours.

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